FAQ

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Frequently Asked Questions

At SpotMeNow, we're committed to provide you with all the information you need.
Here's a list of Frequently Asked Questions (FAQs).

What are SpotMeNow loans?

    SpotMeNow loans are loans between $1,000 and $5,000. Whether it's an emergency medical expense, or other unexpected bills, a loan from SpotMeNow could help you bridge the gap.

How do I apply for a SpotMeNow loan?

    Applying for a SpotMeNow loan is quick and easy. You can apply for an online loan, anytime and anywhere around Australia – 24 hours a day, 7 days a week. All you need to do is register on our website, apply for a loan and submit your offer. Through our automated system, we will let you know whether your loan has been approved or not, and you will be able to receive cash into your bank account the next available business day.

What's the eligibility criteria to apply for a loan through SpotMeNow?

    In order to apply for one of our loans you need to pass our simple checklist:

    • Must be at least 18 years of age
    • Be an Australian Resident
    • Have no credit default history
    • Regular income

    If you satisfy the above list, you’re eligible to borrow from SpotMeNow. You’ll be then asked to fill out a simple application form with enough details to allow us to determine whether you’d be able to repay the loan, that you borrowed from us.

    In case, we end up declining your application today, it doesn’t mean we won’t reconsider another application from you in the future. If your circumstances have improved and you satisfy our responsible lending criteria, we will be more than happy to offer you a loan.

Is a loan through SpotMeNow right for me?

    At SpotMeNow we provide loans that are designed to help you, be it holiday bookings, concert tickets, birthday presents, car repairs, vet bills and or any other unexpected expense.

    If you already have debts that are difficult to manage and are having trouble making repayments, then a loan from SpotMeNow may not be right for you. Our loans are not designed to be used as a refinancing tool or added to any existing obligations you may have. If in doubt, we suggest you seek financial advice first before proceeding any further. Call the National Debt Helpline on 1800 007 007 and speak with an independent Financial Counsellor.

What are my responsibilities?

    We only offer loans to those borrowers who have the capacity to repay them. This means we are dependent on you to provide us with correct and up-to-date details of your current financial position.

    In addition, you need to ensure that you have enough funds in your bank account on the nominated loan payments dates, for us to withdraw from. Failure to do so might impact your ability to borrow from us in the future.

How is SpotMeNow a responsible lender?

    At SpotMeNow, we make every effort to ensure we operate as a responsible lender.
    We run credit checks to make sure you can pay back the loan on time and so that the repayment amount is not going to create financial stress.
    We also strive to provide timely responses to any of your enquiries and complaints.

Compliance

    We hold an Australian Credit License (number 450321) registered by the Australian Securities and Investments Commission (ASIC). We are committed to full compliance of the National Consumer Credit Protection Act 2009, which ensures we, as lenders, make reasonable enquiries about your financial situation and understand the reasons behind you wanting a loan from us. This means we need to be 100% sure we are lending our money to the right people.

No hidden fees or charges

    The only fees we charge for each loan are visible at every stage of the application process. We aim to be as transparent as possible, and provide you with all the necessary information upfront regarding fees and charges (including late fees), so you can make the right choice about your loan.

No refinancing

    We do not offer refinancing service of any kind. Refinancing is not something we encourage.

Simple to understand

    We don’t believe in making our processes complicated. Everything on our website, from the application process to the members’ page, is easy to understand and operate. We want you to know exactly what we do and how we do it, and help you decide if our short-term loans are right for you.

YOUR APPLICATION

Simply follow the steps below and you could be receiving money in your bank account on the very same day

Register Online

    Complete our simple registration form and verify your details by entering in the verification codes sent to your email address and mobile phone.

Loan Setup

    Having confirmed your details, take a few more minutes to complete the loan application. Use the slider to tell us exactly how much you need to borrow, then answer the remaining few questions.

Your Offer to Us

    At this point we ask you to carefully review the loan details and acknowledge our policies and conditions of use.

    Only when you are comfortable and happy to proceed, do we ask you to make a formal ‘Offer to Borrow’ from SpotMeNow by electronically signing off on your loan credit contract.

    We will not accept your offer, until we are fully satisfied you have passed all of our responsible lending criteria.

Getting your Cash

    Once your application has been approved, getting the money is easy. We transfer the money straight into your bank account so it arrives the next business day.

Can I apply for a loan outside business hours?

    You can submit your application at any time, including evenings and weekends.

    If we approve your loan request, the money will be transferred straight into your bank account on the first available business day.

How much can I borrow?

    You can borrow from SpotMeNow from as little as $1,000 and up to $5,000.

How long can I borrow for?

    You can borrow from SpotMeNow for a period of between 6-24 months.

Can I apply for a loan through SpotMeNow if I am self-employed?

    Yes, you can. As long as you receive a regular income and you meet our credit criteria.

Does SpotMeNow do credit history checks?

    As a responsible lender, we will carry out credit checking as part of our assessment but that doesn’t mean we will automatically decline anyone based on credit history alone. We will carefully review your recent history and your current capacity to repay the loan. We currently use Equifax (previously known as VEDA) as our 3rd party Credit Information provider.

Can I still get a loan even if I have bad credit history?

    At SpotMeNow we take our responsibilities as a lender very seriously and consider each applicant carefully based on their circumstances at the time of applying. Therefore, we will not approve any application which has a current unpaid default or any more serious matters such as Court Actions or Bankruptcies.

Do I need to provide any documents?

    Yes, we need you to provide us with your latest payslip. The payslip can easily be uploaded during our registration process.
    We will also require access to your bank statement, obtained through automated process whereby, our system is integrated with the major banks. This process allows for your bank statement to be uploaded seamlessly.

How long do I have to wait to get a decision?

    Most of the time our fully automated system will provide you with a decision on your loan application in no time at all.

    However, there may be times when we need to consider your application in more detail to help us be certain of our final decision. When this happens, we’ll let you know the outcome as quickly as we can.

Once approved, how long until I get my money?

    Once approved, your loan will usually be transferred straight into your bank account within the next few hours during normal business day AEST and on the first available business day if approved outside business hours. However, this will also depend on whom you bank with.

What if my application has been declined?

    If we have declined your loan application you can reapply after 2 months.

BANK STATEMENT

Why do you need my bank statement?

    Recent legislation from the National Consumer Credit Protection Act 2009 requires us to review at least your last 90 days’ worth of bank statements. It allows us to make reasonable enquiries to better determine whether a loan through SpotMeNow is right for you.

    This is done automatically through a secure link to a company called Illion. They will ask you to input your online banking details so that a summary of your most recent bank statements can be retrieved.

Who is Illion?

    Illion is a 100% owned and operated Australian company. They specialize in retrieving details of consumer bank account transactions through their protected portal. Summaries of these details are then sent to credit lenders like SpotMeNow, who use this information as part of their enquiries into potential borrowers

    Illion is recognized as a Credit Reporting Body and is a member of the Credit and Investments Ombudsman. Click here to view their privacy policy and learn more about who they are and what they do

Are my bank details secure when I use Illion?

    Your bank account details are very secure when using the Illion system.

    We are only permitted read-only access to the information provided to us by Illion, which means we cannot change or even view your banking details, and definitely cannot make any transactions on your behalf.

    The online banking details you key into our website are encrypted, which means no one will ever gain access to your Internet banking password.

Can I give my bank account statement by any other method?

    No, you cannot. The only way for you to provide us access to your bank transactions is through our online portal. Just let our fully automated system do all the hard work for you, in our safe and secure environment.

FEES & CHARGES

What will the loan cost me?

    Our loan costs are very simple..

    We offer a wide range of loan amounts and different terms. We offer smaller loans ranging from $1,000 to $2,000 with terms between 6, 9 and 12 months. We also offer medium loans ranging from $2,100 to $5,000 with terms between 18 and 24 months. To confirm what your repayments are, check out our cost calculator. We’ve made this simple to use.

    For the full list of fees and charges please refer to our Costs & Fees

Do I get charged if I fail to repay on time?

    Yes, you do. If for a particular payment, your bank declines your direct debit, we will charge you a $10 dishonour fee (you may also incur an additional dishonour fee from your bank). This can be avoided if you let us know of any potential missed payments at least 24 hours in advance on a business day.

    For a full list of fees and charges please refer to our Costs & Fees

MANAGING YOUR LOAN

How do I check my loan details online?

    You can check your loan details at any time of the day by logging onto your member’s dashboard from our website.

How do I repay back my loan?

    All loans are repaid using automatic direct debit instructions that collect money straight from your bank account.

    These instructions are setup according to the repayment schedule confirmed at the loan setup stage and will be debited from the same account that your wages goes into. You need to ensure that you have sufficient funds in your bank account on the days that the repayments are due.

    As a reminder, we’ll send through an SMS reminder to your mobile the day before payments are due to be debited from your account.

Can I repay my loan early?

    Yes, you can. At SpotMeNow, we appreciate the hard work that goes into repaying a loan. As a result, SpotMeNow will forego any monthly fee’s if you chose to pay your loan early.

    Just let us know at least 48 hours before your next scheduled repayment date by sending an email to repayments@spotmenow.com.au and we can let you know the final amount then arrange for a final direct debit instruction to be issued to your bank.

Can I change my repayment dates?

    Yes, given we agree with the new dates. You can change your repayment schedule with us at any time, as long as we have at least 24 hours notice from your next scheduled repayment date.

What if I can't repay my loan?

    If you know there is a good chance that a repayment is going to fail, please contact us immediately via our online chat (only during business hours) or email us at repayments@spotmenow.com.au to discuss your options and potentially reschedule your next payments (please note that we require at least 24 hours notice from your next scheduled repayment date in order for us to do this).

    If you are in financial hardship, we can assist. Please complete the attached form so that we can review the application and try to assist you. Financial Hardship Form

    If, however, we are unable to recover money owed to us and close your account, we may pass your account over to an external collections agency and may take legal action. Should this happen, we might list a default on your credit file, which could remain for up to 5 years.

What is financial hardship?

    Financial hardship is when a customer is willing but unable to meet their debt obligations. This could be because of unexpected events such as changes to employment status, illness or other unforeseen changes that affects a person’s ability to make loan repayments on time.

    Unfortunately, there are times when a person’s circumstances do change and they start to experience financial hardship. If this is happening to you and you need some advice to get your finances back in order, the government sponsored website www.moneysmart.gov.au is a great place to start.

    However, if things are getting serious and you’re struggling to cope, we would strongly urge you to also contact an accredited financial advisor for professional advice.

After my loan is repaid in full, when can I apply for another one?

    Once your loan has been repaid in full and SpotMeNow has received the funds, you are more than welcome to apply for a new loan should you ever require our services again.

    It is important to note however, that even though you have received a loan from us in the past, we are still required to make reasonable enquiries about your financial situation and understand the reasons behind you wanting another loan from us.

SpotMeNow MEMBERSHIP

How do I become a member?

    Becoming a member at SpotMeNow is quick and easy. If it’s your first time at SpotMeNow, simply complete our registration form and verify your details by entering in the verification codes sent to your email address and mobile phone. You will then be directed to your new member account dashboard.

    Once you become a member you can return to your account dashboard by logging in to your account through the ‘Login’ button at the top right hand side of the home page.

What does it mean to become a member at SpotMeNow?

    SpotMeNow membership grants you access to many of the functions available on your dashboard. From here you can edit your account details, request new loans and discover many of our live promotions and special offers.

How do I change / reset my password?

    To reset your password please follow the below instructions:

    1. Click on the ‘Login’ button at the top right corner of the SpotMeNow home page
    2. On the member login screen you will see a link at the bottom left corner labelled Forgot Your Password? Click on this link.
    3. Enter your email address and click on the ‘Send’ button.
    4. You will then be sent an email that contains a new link to reset your password.

    Now you can reset your password.

SECURITY

What type of security do you use in the website?

    We have the same standards of security as the major banks and are committed to ensuring your personal information and financial data are always safe.

Encryption

    All transactions to and from our website are encrypted and secured using the latest 256-bit secure socket layer (SSL) technology. This means all data transmitted between our system and yours is fully protected and guarantees that none of your confidential information will be accessible by anyone else.

Server Protection

    Our data servers are housed within the Alibaba Cloud, one of the most flexible and secure cloud computing environments available today. Some of the key security measures they use include state-of-the-art electronic surveillance and around the clock supervision by trained security guards.

Illion

    In order to safely access a read-only version of your bank statements, Illion encrypts your online banking details when you enter them into their system. These are passed onto your bank to gain access to your transaction history and then permanently deleted from their systems.

    Your online banking details are never saved by us and the encryption means no one will ever gain access to your Internet banking password.

What can I do to protect my SpotMeNow account?

    In order to best protect your SpotMeNow account, you need to make sure your password is unique and that no one else has access to it.

    It’s better to not make your password too obvious. A combination of numbers and letters works best, particularly if you use both uppercase and lowercase letters together.

    And remember, don’t share your password with anyone, not even with your family!